Aid Call (Lifeline)

A 24hr monitoring telephone can be installed in your home with a pendant you wear around your neck or on your wrist. When pressed the telephone rings the emergency centre, which in turn contacts your first responder who can be one of our carers in the field.

Lifelines and Computerised Monitoring Centre:

At the heart of CCS philosophy is our 24-hour home care monitoring centre. It provides our service users with 24-hour instant access to the full range of services, at the touch of a button.

As part of a careplan agreed with the purchaser, service users could be encouraged to take advantage of the safety, security and convenience of the emergency call out system. This provides a two-way “Hands Free” communication via a loudspeaker and microphone on the control unit, whose operation is triggered by a small transmitter worn by the service user as a pendant or watch. Also a fall device.

Whenever the service user wishes to contact our company, simply pressing the button on the transmitter automatically starts the telephone dialling our monitoring centre which will then contact a family member, friend or neighbour as required – or the local CCS Manager, who will respond accordingly.

The monitoring centre is always available to answer the telephone, 24 hours a day 365 days a year. Combining the dispersed lifeline system with our Company’s “On-Call” services has enabled many disabled or elderly people to continue to enjoy an independent lifestyle in their own homes.

The emergency call out system can dramatically reduce the cost of domiciliary care services by enabling greater independence. If a service user can manage without assistance, they are encouraged to do so. However, should they require emotional support, they are able to talk with our experienced operators. Should practical help be required, it is available 24 hours a day from our local care team. The system therefore provides round-the-clock protection without care staff being in attendance throughout the 24 hours.

If the local authority already provides monitoring from a dispersed system, this can be used to provide the same level of security, with CCS as responders providing the support service.

If there is any service you require that is not stated above, do not hesitate to contact our office and our staff will be more than happy to assist you.